All Systems Operational

US-EAST-1- Security Services Exchange Core Service Operational
90 days ago
100.0 % uptime
Today
Tenant Onboarding Operational
90 days ago
100.0 % uptime
Today
Device Onboarding Operational
90 days ago
100.0 % uptime
Today
Device Communication Operational
90 days ago
100.0 % uptime
Today
SSE Notification Service Operational
90 days ago
100.0 % uptime
Today
Security Services Exchange Device Status - US-EAST-1 ? Operational
US-EAST-1 - Security Services Exchange Telemetry Service Operational
90 days ago
100.0 % uptime
Today
Security Services Exchange Eventing Service - US-EAST-1 ? Operational
90 days ago
100.0 % uptime
Today
EU-CENTRAL-1 - Security Services Exchange Core Service Operational
90 days ago
100.0 % uptime
Today
Tenant Onboarding Operational
90 days ago
100.0 % uptime
Today
Device Onboarding Operational
90 days ago
100.0 % uptime
Today
Device Communication Operational
90 days ago
100.0 % uptime
Today
Security Services Exchange Device Status - EU ? Operational
EU-CENTRAL-1 - Security Services Exchange Telemetry Service Operational
90 days ago
100.0 % uptime
Today
Security Services Exchange Eventing Service - EU Operational
90 days ago
100.0 % uptime
Today
Security Services Exchange Portal - EU Operational
90 days ago
100.0 % uptime
Today
AP-NORTHEAST-1-Security Services Exchange Core Service Operational
90 days ago
100.0 % uptime
Today
Tenant Onboarding Operational
90 days ago
100.0 % uptime
Today
Device Onboarding Operational
90 days ago
100.0 % uptime
Today
Device Communication Operational
90 days ago
100.0 % uptime
Today
Security Services Exchange Device Status - APJ ? Operational
90 days ago
100.0 % uptime
Today
AP-NORTHEAST-1- Security Services Exchange Telemetry Service Operational
90 days ago
100.0 % uptime
Today
Security Services Exchange Eventing Service - APJ ? Operational
90 days ago
100.0 % uptime
Today
Security Services Exchange Portal - APJ Operational
90 days ago
100.0 % uptime
Today
Security Services Exchange Portal - North America Operational
90 days ago
100.0 % uptime
Today
DEVCD UI Portal ? Operational
90 days ago
100.0 % uptime
Today
AP-SOUTHEAST-2- Security Services Exchange Core Service Operational
90 days ago
100.0 % uptime
Today
Tenant Onboarding Operational
90 days ago
100.0 % uptime
Today
Device Onboarding Operational
90 days ago
100.0 % uptime
Today
Device Communication Operational
90 days ago
100.0 % uptime
Today
Security Services Exchange Device Status - AP-SOUTHEAST-2 Operational
90 days ago
100.0 % uptime
Today
AP-SOUTHEAST-2- Security Services Exchange Telemetry Service Operational
90 days ago
100.0 % uptime
Today
Security Services Exchange Eventing Service - AP-SOUTHEAST-2 Operational
90 days ago
100.0 % uptime
Today
Security Services Exchange Portal - AP-SOUTHEAST-2 Operational
90 days ago
100.0 % uptime
Today
Security Services Exchange Device Status - AP-SOUTH-1 Operational
90 days ago
100.0 % uptime
Today
AP-SOUTH-1 - Security Services Exchange Telemetry Service Operational
90 days ago
100.0 % uptime
Today
Security Services Exchange Eventing Service - AP-SOUTH-1 Operational
90 days ago
100.0 % uptime
Today
Security Services Exchange Portal - AP-SOUTH-1 Operational
90 days ago
100.0 % uptime
Today
AP-SOUTH-1- Security Services Exchange Core Service Operational
90 days ago
100.0 % uptime
Today
Tenant Onboarding Operational
90 days ago
100.0 % uptime
Today
Device Onboarding Operational
90 days ago
100.0 % uptime
Today
Device Communication Operational
90 days ago
100.0 % uptime
Today
Security Services Exchange Eventing Service - ap-southeast2-Sydney-AU ? Operational
90 days ago
100.0 % uptime
Today
Security Services Exchange Eventing Service - IN(ap-south-1, Mumbai) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Sep 6, 2025

No incidents reported today.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025
Completed - The scheduled maintenance has been completed.
Sep 3, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 13:00 UTC
Scheduled - Security Services Exchange Eventing Service will undergo scheduled maintenance on the following dates (see below) to carry out important changes as below.

What is Happening:
Changes:
Event Collector Changes:
Removed Weak Ciphers
Update Task Count in Prod NAM.
Visibility Eventing Changes:
Update the TLS Version to 1.2
2. Fixed the AWS Provider Version.
Details:
Upgrade Type: Rolling
Impact: No Downtime
Total Maintenance Window: 3 hour

Aug 29, 14:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 04:30 UTC
Scheduled - Security Services Exchange Eventing Service will undergo scheduled maintenance on the following dates (see below) to carry out important changes as below.

What is Happening:
Changes:
Event Collector Changes:
Removed Weak Ciphers
Update Task Count in Prod NAM.
Visibility Eventing Changes:
Update the TLS Version to 1.2
2. Fixed the AWS Provider Version.
Details:
Upgrade Type: Rolling
Impact: No Downtime
Total Maintenance Window: 3 hour

Aug 29, 14:43 UTC
Sep 2, 2025
Completed - The scheduled maintenance has been completed.
Sep 2, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 13:00 UTC
Scheduled - Security Services Exchange Eventing Service will undergo scheduled maintenance on the following dates (see below) to carry out important changes as below.

What is Happening:
Changes:
Event Collector Changes:
Removed Weak Ciphers
Update Task Count in Prod NAM.
Visibility Eventing Changes:
Update the TLS Version to 1.2
2. Fixed the AWS Provider Version.
Details:
Upgrade Type: Rolling
Impact: No Downtime
Total Maintenance Window: 3 hour

Aug 29, 14:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 2, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 04:30 UTC
Scheduled - Security Services Exchange Eventing Service will undergo scheduled maintenance on the following dates (see below) to carry out important changes as below.

What is Happening:
Changes:
Event Collector Changes:
Removed Weak Ciphers
Update Task Count in Prod NAM.
Visibility Eventing Changes:
Update the TLS Version to 1.2
2. Fixed the AWS Provider Version.
Details:
Upgrade Type: Rolling
Impact: No Downtime
Total Maintenance Window: 3 hour

Aug 29, 14:43 UTC
Completed - The scheduled maintenance has been completed.
Sep 2, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 06:05 UTC
Scheduled - Security Services Exchange - Core Services will undergo scheduled maintenance on the following date (see below) to deploy important infrastructure changes to simplify operational complexity, enhanced security and to reduce cost.

RDS Upgrade:
• Upgrade AWS RDS MySQL to 8.0.39 with minimal downtime, ensuring all applications remain functional and data integrity is preserved.

Schedule:
Downtime1: 30 minutes
Environment
PDT
EDT
UTC
Maintenance Window
Eu-central-1
Tuesday, August 19th, 2025, 09:30 PM
Wednesday, August 20th, 2025, 12:30 AM
Wednesday, August 20th, 2025, 04:30 AM
30 minutes
Us-east-1
Tuesday, August 19th, 2025, 11:00 PM
Wednesday, August 20th, 2025, 02:00 AM
Wednesday, August 20th, 2025, 06:00 AM
30 minutes

Downtime 2 : 60 minutes
Environment
PDT
EDT
UTC
Maintenance Window
Eu-central-1
Monday, August 25th, 2025, 09:30 PM
Tuesday, August 26th, 2025, 12:30 AM
Tuesday, August 26th, 2025, 04:30 AM
60 minutes
Us-east-1
Monday, Sept 1st, 2025, 11:00 PM
Tuesday, Sept 2nd, 2025, 02:00 AM
Tuesday, Sept 2nd, 2025, 06:00 AM
60 minutes


During this maintenance window, the following capabilities will be impacted.

Core Services:
Tenant and Device management API calls will be impacted.
Device communication API calls will be unavailable (API Proxy service).
Customers will not be able to send commands to their devices.

Eventing Service:
Existing devices will be able to continue sending events to the cloud (no impact).
Incident promotion will continue to work (no impact)

Telemetry Service:
No Impact. Existing devices will be able to continue to send telemetry to the cloud.

UI Portal:
SSX UI portal will also be in maintenance mode during this maintenance window.
Customers will be able to login or cross-launch from SecureX but they will not be able to retrieve any tenant or device related data
Tenant linking/Unlinking functionality will not be available for 60 minutes.

Aug 15, 14:50 UTC
Sep 1, 2025
Completed - The scheduled maintenance has been completed.
Sep 1, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 13:00 UTC
Scheduled - Security Services Exchange Eventing Service will undergo scheduled maintenance on the following dates (see below) to carry out important changes as below.

What is Happening:
Changes:
Event Collector Changes:
Removed Weak Ciphers
Update Task Count in Prod NAM.
Visibility Eventing Changes:
Update the TLS Version to 1.2
2. Fixed the AWS Provider Version.
Details:
Upgrade Type: Rolling
Impact: No Downtime
Total Maintenance Window: 3 hour

Aug 29, 14:47 UTC
Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025
Completed - The scheduled maintenance has been completed.
Aug 26, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 13:00 UTC
Scheduled - Hello Everyone,

Security Services Exchange Eventing Service will undergo scheduled maintenance on the following dates (see below) to carry out important changes as below.

What is Happening:
Changes:
Event Collector Changes:
Removed Weak Ciphers
Update Task Count in Prod NAM.
Visibility Eventing Changes:
Update the TLS Version to 1.2
2. Fixed the AWS Provider Version.
Details:
Upgrade Type: Rolling
Impact: No Downtime
Total Maintenance Window: 3 hour

Schedule:

Environment
PDT
EDT
UTC
APJ (ap-northeast-1, Tokyo)
Tuesday, August 26, 2025, 6:00 AM
Tuesday, August 26, 2025, 9:00 AM
Tuesday August 26, 2025, 01:00 PM
EU (eu-central-1, Frankfurt)
Wednesday, August 27, 2025, 9:30 PM
Thursday, August 28, 2025, 12:30 AM
Thursday, August 28, 2025, 04:30 AM
US (us-east-1, North Virginia)
Thursday, August 28, 2025, 09:30 PM
Friday, August 29, 2025, 12:30 AM
Friday, August 29, 2025, 04:30 AM
AU(ap-southeast-2, Sydney)
Thursday, August 28, 2025, 6:00 AM
Thursday, August 28, 2025, 9:00 AM
Thursday, August 28, 2025, 1:00 PM
IN (ap-south-1, Mumbai)
Friday, August 29, 2025, 6:00 AM
Friday, August 29, 2025, 9:00 AM
Friday, August 29, 2025, 01:00 PM


Thank you.

-SSX Operations Team

Aug 22, 20:58 UTC
Completed - The scheduled maintenance has been completed.
Aug 26, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 04:30 UTC
Scheduled - Security Services Exchange - Core Services will undergo scheduled maintenance on the following date (see below) to deploy important infrastructure changes to simplify operational complexity, enhanced security and to reduce cost.

RDS Upgrade:
• Upgrade AWS RDS MySQL to 8.0.39 with minimal downtime, ensuring all applications remain functional and data integrity is preserved.

Schedule:
Downtime1: 30 minutes
Environment
PDT
EDT
UTC
Maintenance Window
Eu-central-1
Tuesday, August 19th, 2025, 09:30 PM
Wednesday, August 20th, 2025, 12:30 AM
Wednesday, August 20th, 2025, 04:30 AM
30 minutes
Us-east-1
Tuesday, August 19th, 2025, 11:00 PM
Wednesday, August 20th, 2025, 02:00 AM
Wednesday, August 20th, 2025, 06:00 AM
30 minutes

Downtime 2 : 60 minutes
Environment
PDT
EDT
UTC
Maintenance Window
Eu-central-1
Monday, August 25th, 2025, 09:30 PM
Tuesday, August 26th, 2025, 12:30 AM
Tuesday, August 26th, 2025, 04:30 AM
60 minutes
Us-east-1
Monday, Sept 1st, 2025, 11:00 PM
Tuesday, Sept 2nd, 2025, 02:00 AM
Tuesday, Sept 2nd, 2025, 06:00 AM
60 minutes


During this maintenance window, the following capabilities will be impacted.

Core Services:
Tenant and Device management API calls will be impacted.
Device communication API calls will be unavailable (API Proxy service).
Customers will not be able to send commands to their devices.

Eventing Service:
Existing devices will be able to continue sending events to the cloud (no impact).
Incident promotion will continue to work (no impact)

Telemetry Service:
No Impact. Existing devices will be able to continue to send telemetry to the cloud.

UI Portal:
SSX UI portal will also be in maintenance mode during this maintenance window.
Customers will be able to login or cross-launch from SecureX but they will not be able to retrieve any tenant or device related data
Tenant linking/Unlinking functionality will not be available for 60 minutes.

Aug 15, 14:47 UTC
Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.