Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 20, 2025 - 04:00 UTC
Scheduled
Security Services Exchange - Core Services will undergo scheduled maintenance on the following date (see below) to deploy important infrastructure changes to simplify operational complexity, enhanced security and to reduce cost.
SCIM DB Changes: • Upgrade to SCIM-DB, which includes the changes for enterprise ID and productInstance ID fields
During this maintenance window, the following capabilities will be impacted.
Core Services: Tenant and Device management API calls will be impacted. Device communication API calls will be unavailable (API Proxy service). Customers will not be able to send commands to their devices.
Eventing Service: Existing devices will be able to continue sending events to the cloud (no impact). Incident promotion will continue to work (no impact)
Telemetry Service: No Impact. Existing devices will be able to continue to send telemetry to the cloud.
UI Portal: SSX UI portal will also be in maintenance mode during this maintenance window. Customers will be able to login or cross-launch from SecureX but they will not be able to retrieve any tenant or device related data Tenant linking/Unlinking functionality will not be available for 60 minutes.
Posted Mar 04, 2025 - 17:13 UTC
This scheduled maintenance affected: US-EAST-1- Security Services Exchange Core Service (Tenant Onboarding, Device Onboarding, Device Communication) and Security Services Exchange Device Status - US-EAST-1, Security Services Exchange Portal - North America.